Text Messaging Terms

These terms govern the Ventana text messaging program, operated by Adam Bahou, doing business as Ventana. By giving us your mobile number on one of our forms, you agree to them. They sit alongside our Privacy Policy, which explains what we do with your information generally.

What we send

We send two kinds of message, and they are treated differently:

Messages about your job. Appointment confirmations, reminders and callback notices for estimates you booked with us. These follow from the quote you asked us for, so you receive them when you submit a request.
Offers and reminders. Occasional offers, rebate deadlines and seasonal reminders — only if you asked for those. These go only to people who ticked the separate, optional box asking for them. If you did not tick it, you will not get them.

Messages come from (781) 675-4628. If a text claiming to be from us comes from a different number, it is not from us — forward it to us and delete it.

Consent to receive text messages is not a condition of purchase. You can get a quote, book work and hire us without agreeing to any texts at all, and it will not change the price or the service. We never text a number we were not given directly by the person it belongs to, and we do not buy or rent phone numbers.

How often

Message frequency varies with your job. A live job generates more messages than a quiet one; a request we never reached generates a handful and then stops. There is no fixed number, and we would rather say that than publish a ceiling and quietly lean on it.

Cost

Message and data rates may apply. We do not charge for text messages, but your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.

Getting help

Reply HELP or INFO to any message and you will get an automatic reply identifying us and telling you how to opt out. For anything a keyword cannot answer, email adam@ventana-home.com and a person will reply.

Stopping messages

Reply STOP to any message. You will get one confirmation that you have been unsubscribed, and then nothing further. These also work: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.

Opting out is recorded against your phone number rather than against a single quote request, so it holds even if you contact us again about a different job. It stops every automated text, promotional and service alike. If you later want them back, reply START or YES or UNSTOP, or just ask us.

Opting out of texts does not stop us calling you about a quote you asked for. Tell us and we will stop that too.

Carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and on your handset, and neither is something we control — a message can be delayed, filtered or dropped without either of us being told.

If your number changes

Tell us if you give up a mobile number you gave us, so we do not text whoever gets it next. Email adam@ventana-home.com — or, from the new owner's side, replying STOP works and needs no explanation.

Privacy

No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are never shared with anyone. The full detail is in our Privacy Policy.

Contact

Adam Bahou doing business as Ventana
Lowell, MA
adam@ventana-home.com
MA HIC #219685